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Lifetime Transferrable Warranty

  1. BASIC WINDOW UNIT: The Castle Window vinyl replacement windows are warranted against any defect in material and workmanship under normal use and service for as long as the window units remain within the openings that they were originally installed in.
  2. INSULATED GLASS UNITS: The insulated glass units of all Castle Windows containing Ultraflect or Low-E glass with argon gas are warranted to be free from material obstruction of vision caused by film formation, dust, dirt, or moisture collection between the interior surface of the glass due to failure of the air­tight seal, under normal use and service, for as long as the window unit remains within the original opening for which it was installed. Castle Windows will provide replacement unit(s) FREE OF CHARGE INCLUDING LABOR.
  3. GLASS BREAKAGE: Castle Windows will replace accidental glass breakage FREE OF CHARGE INCLUDING LABOR. for the life of the warranty.
  4. TRANSFERABILITY OF WARRANTY: This Warranty extends to any person who is an owner of the property in which the windows were ORIGINALLY INSTALLED and TO EACH TRANSFEREE OWNER of such property and windows.
  5. LABOR AND SERVICE: If your window or any part thereof is defective in a manner covered by this Warranty, we will replace the defective part with a new part AT NO COST.
  6. CONDENSATION: No representation is made with respect to condensation on the windows, as condensation is the natural result of moisture in the house and changes in temperature and humidity. It does not indicate a defective window.
  7. EXCLUSIONS:

This Warranty is made in lieu of all other expressed warranties. In no event shall the company be liable for special, incidental, or consequential damages or for any delays in the performance of this warranty due to circumstances beyond its control. This Warranty does not cover damage caused by vandalism, abuse, alteration, tampering, improper maintenance, negligence, failure to the structure, fire, lightning, hurricanes, tornadoes, or other acts of God.

If the window glass fails to meet the warranty, Castle Windows will provide the replacement glass to you FREE OF CHARGE, INCLUDING LABOR. Due to varying dye lots used in the manufacturing process of the glass -variances in the tint of the glass may occur. !his variance is caused by minimal variations between each dye lot used in the tinting of the glass. Therefore, when replacement of the glass unit is required an exact color match to existing window units cannot be guaranteed.

Due to the UNLIMITED TIME LENGTH of the warranty, should the glass units or parts incorporated into any of its products, become unavailable at the time of any claim under this warranty, Castle Windows reserves the right to substitute, at its sole discretion, any other component of equal or better quality as a replacement

Warranty Comparison

Lifetime Warranty

We offer a True Lifetime Warranty. We stand behind the products we sell and our installation 100%!

We Have Your Back

Should you ever have a problem with the window or install, we’ll do the leg work. We are dedicated to customer service.

Fast Turn-Around

Just because we aren’t making money doesn’t mean we’re going to push you to the back. You remain a priority even after you’ve paid!

Service Focused

Our key differentiators aren’t just better products, but superior service as well. You are always our priority at Castle Windows of Fort Wayne!

Castle Windows Vs. The Other Companies
Item Castle Windows Competitors
Leaks and Drafts Covered Lifetime Typically Not
Vinyl Covered Lifetime Typically Not
Color Covered Lifetime Possibly
Installation Covered Lifetime NEVER
Glass Covered Lifetime Pro-Rated, If at all
Seals Covered Lifetime Pro-Rated, If at all
Parts Covered Lifetime Limited, If at all
Screens Covered Lifetime Never
Operation of Window Covered Lifetime Typically Not
Transferable Yes Yes, Only for a fee
Pro-Rated NO Typically
Colored Windows Covered Lifetime Never
Free Labor on all Service Covered Lifetime You’re going to pay for service work
Getting service 24 Hr Personal Assistance Leave a message after the tone, if they’re still in business
Guild Quality
Guild Quality
5.0
210 Ratings

“If anyone needs windows, Castle is the way to go. I can not say enough good things about the company. They did a great job and we are very pleased.”

5.0 Stars
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